YOUR RIGHTS AND OUR RESPONSIBILITIES
Patients have the right to:
- Be seen by the GP within 48 hours and a healthcare professional within 24 hours (Monday-Friday)
- Be offered a health check on joining the practice
- Receive emergency care at any time
- You will be seen on the same day if your problem is urgent
- Receive appropriate drugs and medicines
- Be referred to a specialist consultant if your GP thinks it necessary
- You will be given the result of any test or investigation on request or at your next appointment.
- Have the right to view their medical records subject to the limitations of the law.
- Your repeat prescription will be ready for collection within 48 hours of your request.
- Have a right to confidentiality.
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.
PATIENT’S RESPONSIBILITIES
- Be courteous to staff at all times – we are just doing our job. (Violent and abusive behaviour will not be tolerated and may result in the patient’s removal from the Practice list)
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please give adequate notice to cancel an appointment. Someone else could need the appointment
- Remember that an appointment is for one person only.
- Please only request a home visit if you are too ill to come to the surgery.
- Patients should give 2 working days notice for repeat prescriptions to allow for accurate prescribing.
- To attend for review, when asked, before your next prescription is due.
- Do let us know whenever you feel we have not met our responsibility to you.
- We would, of course, also be pleased to hear when you feel praise is due.